Purchase Guide - Terms and conditions
- Shipping 72 hours, in three working days maximum, you will have your order at home.
- 24 Hours, deliveries with guaranteed delivery the day after the purchase as long as the order is placed before 1:00 p.m.
- Main destinations in Europe, between 4 and 7 days (Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxenburg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland)
- Main destinations in America: 6-9 days (Brazil, Canada, Mexico, Dominican Republic, USA).
RETURNS AND CHANGES
The maximum period to request an exchange or return is three days after receiving the order.
If you are not satisfied with the product received and want to recover your money, we propose 2 options:
- Free return: once you contact us via email, firstname.lastname@example.org, we will send you a label so you can go with the package to your nearest post office and depository for free. When we receive the package, we will provide you with a discount coupon with the amount of your order (Shipping costs not included in the discount coupon).
- Total money back: to recover the purchase amount, send a label by email, with the possibility of approaching the nearest post office and depositing the order. Once we receive the order and verify that it is in good condition, we make the refund of the purchase with the exception of the shipment.
- CREDIT CARD
- CASH ON DELIVERY: To make your payment on delivery, you must send an email to email@example.com with subject "cash on delivery" and the following information:
- Products with their respective color and size
- Full name
- Full address
- Phone number
- Minimum order of 10 euros
- The shipping price will be 9 euros that will be added to the total purchase